5 Steps to a Successful VoIP Rollout
Implementing a voice over internet protocol (VoIP) system can be a major upgrade for any business, improving overall communications functionality and features while significantly cutting costs. Of course, in order to gain the greatest benefits, you need to create a plan for a seamless transition. The last thing you want is to drop the ball and leave clients hanging and employees scrambling to catch up.
In order to avoid a horror-story scenario that leaves your company without communications, or the slapstick routine where calls are getting misrouted because no one knows how to use the new system, you need to create a solid plan for a successful VoIP rollout. Here are just a few steps you can take to make the transition to your upgraded system easy as pie.
1. Plan for continuous service
You not only want to make your transition to VoIP as seamless as possible, but it doesn’t hurt to have a backup in place in case your internet goes out for some reason down the line. Installing a secondary connection could be your saving grace should catastrophe strike and you lose connectivity.
Of course, it’s important to make sure that your connections are supplied by different sources. If both your primary and secondary internet connection come from the same provider, chances are one of them going out means that both will be offline.
2. Offer employee training
Any time you implement new technologies, you need to make sure your employees are up to speed before the transition so they can hit the ground running. Before you get your VoIP system online, make sure to host a training session so employees can learn all about the new system, discover the many useful features available to them, and get comfortable with the crossover before it actually occurs.
3. Select the right features for your business
VoIP systems offer so much more than mere calling. Users can enjoy messaging, talk-to-text, call forwarding, call queues, call screening, auto attendant, conferencing, online administration features, and much more. You’ll have to decide which features are going to provide the greatest benefit for your business, and working with an experienced and insightful partner in tech like Next Level Technology, you should have no problem sorting through the wide world of VoIP features to find the lineup that’s just right for your particular needs.
4. Consider cloud PBX
The future is decidedly cloudy, but this doesn’t have to be a bad thing. When you opt for a public branch exchange (PBX) system that is cloud-based, you can ditch pricy equipment in favor of a simple, affordable, streamlined system where all routing services are performed by your VoIP hosting provider for ease of use.
If you want to make the most of your VoIP system, it needs to be protected from cybersecurity threats from the get-go. You definitely don’t want to find yourself on the hook for hacking and subsequent usage that results in outrageous fees. With proper security protocols in place, you can avoid this unfortunate outcome and enjoy a successful VoIP rollout.