Choosing an MSP Partner: 3 Things You Should Keep in Mind
In every market, small businesses to massive enterprises are turning to Managed Service Providers (MSPs) to regain control of their technology. This makes sense. A builder will save money and effort by choosing one vendor for his materials, and the better the materials work together, the stronger the frame of the building. For enterprises small and large, a single provider of IT solutions can increase profit and productivity.
But if you have a business, what sorts of things should you bear in mind when shopping for an MSP? It comes down to their interest in your business, their support, and their services.
The right MSP will ask the right questions
A true MSP partner will make your business their business. Look for an MSP that wants to know your company mission, its values, and its policies, and will be more concerned with where you want to take your IT than their own accolades and technical expertise. A superior MSP will ask questions like:
- Do you require any specific resources for your cloud provider?
- In what ways do you want to enhance innovation and communication?
- What sorts of problems have you encountered with data storage and data migration?
- How did your company handle the last disruptive technological wave?
- What kinds of onsite support do you need?
If an MSP has a deep understanding of your industry and an interest in the particulars of your business, the MSP is more likely to come up with creative solutions for your IT, software, and hardware challenges.
The right MSP will be available all the time
This should be a non-negotiable. It may be tempting to choose a lower-cost MSP, but a virus or a cyber-threat comes unannounced at an unforeseen time. With the 24/7/365 support of an MSP like Next Level Technology, you know that you have a business continuity expert or a service technician when you need them.
Choose an MSP that is a facilitator, a guide, and a protector. Make sure that they have constant monitoring for all network devices, servers, routers, and workstations regardless of where they are. It is also a plus if the MSP cares about both your virtual and physical assets.
The right MSP will make your IT infrastructure run smoothly
An MSP should partner with your business in a way that is transparent, detailed, and helpful. It should not only facilitate the IT infrastructure, but anticipate the needs of your business. A potential MSP may promise a lot, but make sure they offer the following:
- Hardware and software support and maintenance
- Interest in both your virtual and physical concerns
- Regular system backups
- Up-to-date antivirus and malware protection
- Forward-thinking services like VOIP to streamline your communication
Ask yourself these questions when choosing an MSP: is the MSP interested in your business and are they knowledgeable about your industry? Is it available all the time? Does it offer the right services to make your IT infrastructure run smoothly? If you can answer yes to all of these, you may have found your MSP.