Common Business Frustrations a PBX System Can Solve
Private Branch Exchange phone systems are nothing new. These private telephone networks have long been used by businesses to increase functionality and convenience, but with advances in communications technology, companies can now get a lot more out of their PBX systems for a much more affordable price.
By turning away from traditional systems that rely on outdated phone lines and upgrading to a VoIP or cloud-based system, you could significantly reduce costs and gain a slew of useful features, solving common frustrations that many businesses face. If you want to improve performance and customer relations, here are just a few common issues a modern PBX system can solve.
Paying for the Wrong Features
One of the main things businesses love about modern PBX phone systems is how affordable they are, as compared to traditional solutions. This is enhanced by the fact that you can select and pay for only the features you want and need.
Traditional phone services often require users to bundle services or take an all-or-nothing approach, leaving businesses working without the tools they need or forcing them to pay more and include features they don’t need. The tailored solutions offered by modern, digital PBX systems ensure that businesses never overpay for features they won’t use.
Companies don’t tend to remain static for long. There will be times when your company expands, hiring new employees, moving to new locations, and adding a variety of phone lines and other needed services. Alternately, there will be times when companies suffer layoffs or shut down locations and find themselves needing to scale back.
A digital PBX phone system makes this easy and inexpensive to accomplish. Unlike traditional phone systems, which require a lot of hardware installation, a PBX system may only require the purchase of a desk phone or mobile device that a new extension can be routed to.
Remote Workforce Connectivity
Technology is changing the way we conduct business, and many companies are trying new models that cut costs and improve convenience. Whether you hire a remote workforce, employees work from home intermittently, or employees simply travel frequently for work, a VoIP PBX system provides a convenient means of remaining connected.
With features like call forwarding, messaging, voicemail-to-email, conference bridge, and more, employees can stay connected to the main office when traveling or working remotely, take calls, and receive messages. With only a smartphone, these employees can conduct business as usual.
Customer Service Headaches
Many companies grapple with handling call volume, routing calls, and automation, just for example, all of which could overwhelm employees and leave customers unsatisfied. A modern PBX system with VoIP capabilities can solve all of these problems thanks to features like auto attendants, call cues, call routing, ring groups, and even hold music.
When customers can’t reach a representative, wait times are outrageously long, and they’re provided with no information or options to rectify the situation, they get understandably grumpy. Some may be so dissatisfied that you lose their patronage. A properly implemented PBX system can help you on every front, making life easier for employees and ensuring more positive customer calling experiences.