How to Encourage Skeptical Employees to Adopt New Software
Once your business is up and running, with trained and experienced employees in place and hardware and software solutions designed to ensure operations run smoothly, it’s easy to settle into a rut. You may not pay undue attention to inefficiency, waste, or unnecessary procedures until these problems start entailing major expense or seriously impacting productivity. You may be hesitant to spend money upgrading systems that still work, even if they aren’t as efficient or effective as newer products on the market.
Every business struggles to strike a balance where technology is concerned. Advances in hardware and software occur so rapidly that it’s simply not cost-effective to upgrade with frequency. And yet, there will certainly come a point when your company starts falling behind and there’s no choice but to onboard newer software solutions. How can you get skeptical employees to adopt such changes?
Listen to Employee Suggestions
When it comes time to upgrade to new software intended to improve operations, the best thing you can do is listen to the questions, concerns, complaints, and suggestions made by employees. You should actively encourage them to enumerate issues with current software, as well as spell out the features they prefer.
With this strategy, you not only have the opportunity to find the software that best suits your needs and that will best serve those working in the trenches, so to speak, but you can also show employees that you value their opinions and contributions. By increasing efficiency and incorporating employee suggestions, you have the best chance to get your staff on board with software upgrades.
Outline the Benefits
Employees that have grown accustomed to using certain software may naturally balk at changing over to something new, even if existing software doesn’t adequately meet their needs. For this reason, you need to convince them that the software upgrade is necessary and that it will improve their lives in some way.
Take the time to meet with employees and outline the benefits of any software upgrade, detailing the ways in which it will increase efficiency, productivity, and ease of use. Employees are worried about how new software will impact them on a personal level and affect their ability to complete work in a timely manner, so make sure they understand how new software will increase convenience and reduce workload.
Integration is a common concern whenever new software is introduced. Your company almost certainly uses a bevy of programs in tandem to meet a variety of needs. How will new software work with existing infrastructure? Choosing software that integrates with essential systems is a must, and you should let employees know that the crossover will be smooth and that there shouldn’t be any issues with integration.
Employees that are well-prepared for the switch to new software are going to feel a lot more comfortable and confident making the transition. Whether you send employees to training courses or you bring in an outside expert to train them in-house, it is important not to neglect this aspect of the upgrade process. Don’t leave employees unprepared. Give them the tools to ensure they’re ready to hit the ground running when new software goes live.