The concept of disaster recovery is nothing new. All you have to do is keep an eye on the news to see this principle at work following inclement weather conditions. With a plan of action in place and a pipeline for resources to flow into hard-hit areas, lives can be saved and rebuilding can begin.
Although disaster recovery for your business may not be a matter of life and death, catastrophes like data breaches, power outages, and even natural disasters in your area could certainly be a swan song for your business if you’re unable to get operations back up and running in a timely manner. In other words, you can’t afford to go without a disaster recovery plan.
For most businesses, this starts with creating an alert system so that a recovery team can spring into action immediately, and this is often followed by the implementation of a system of digital backups so that recent save points can be reverted to as a means of minimizing downtime. You also need to plan for VoIP disaster recovery. What is included and why is it critical? Here’s what you should know.
What Does VoIP Recovery Entail?
There are a couple of things you’ll want to happen in the event of a disaster when it comes to your VoIP. First and foremost, you want to make sure incoming calls and messages are routed to a backup system in a remote location. If you’re unable to answer phones because the system is down or employees can’t get into the office, an emergency backup is necessary to ensure customers, business partners, and other callers aren’t left hanging.
Your backup system should include an automatic default for rerouting, so that when local numbers aren’t in service for some reason, anyone dialing will be routed to an answering or messaging service elsewhere, without incurring long distance fees. In addition, you might want to have an emergency outgoing message prepared in case of a disaster that leaves you temporarily unable to access the system or administer commands.
This brings us to the next point: remote access. Whether a natural disaster is keeping you from accessing equipment in your office or you’ve lost access for another reason, you need to be able to gain entry to your system remotely so that you can divert call traffic if necessary and allow employees to route calls to other devices. This will ensure that business can continue as usual, or at least in only a slightly diminished capacity, until operations are back up and running at full strength.
Why is Recovery So Important?
Regardless of the type of business you run or the industry you’re in, there’s a good chance your customers want a company that is reliable. Without a plan for disaster recovery, odds are you’ll suffer downtime, during which you’ll be out of reach. This can be a major drawback for customers, especially if it’s a frequent occurrence.
With VoIP disaster recovery protocols in place for catastrophic events, you can ensure at least a modicum of customer service. Consumers may not be satisfied with a canned message, but at least you’ll provide some interaction until you recover completely.